At BookPavilion.com, we want you to be fully satisfied with your purchase. If you are not completely happy with your item, we offer a 30-day no-questions-asked return and exchange policy. Please review the details below for how to return or exchange an item.
1. Eligibility for Return/Exchange
- Returns and exchanges are accepted within 30 days of the delivery date.
- The item must be unused and returned in its original packaging.
2. Return Shipping Costs
- If the item is defective or was sent in error, we will cover the return shipping costs.
- If the return is due to customer reasons (e.g., changing your mind, ordering the wrong item), the customer will be responsible for return shipping costs.
3. How to Return an Item
Before returning any items, please contact our customer service at [email protected] to obtain return instructions. Please do not send items back without prior authorization.
Once you have received the return instructions, please ensure the following:
- The item is unused.
- The item is returned in its original packaging.
- The return is sent to the address provided in the return instructions.
4. Refund Process
Once we receive the returned item, we will inspect it to ensure it meets the return requirements. Refunds will be processed within 3 business days after we receive the returned item.
Refunds will be issued to the original payment method used during the purchase.
5. Exchanges
If you would like to exchange an item, please contact us with the details of the exchange, and we will assist you in processing the exchange.
If you have any questions regarding returns, exchanges, or refunds, please do not hesitate to contact us at [email protected].
Thank you for shopping at BookPavilion.com!